FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: We have free shipping on our entire site for the continental US.  Hawaii, Alaska and other countries will incur shipping fees please contact us for the shipping costs.

Q: Where do you ship to? 
A: We ship world wide. If you are located outside the United States please contact us and we will send you a Paypal or Google invoice for payment as our credit card processor does not process international cards.

Q:  How will my order be shipped?
A:  We ship either UPS or USPS Priority mail.

Q: How do I measure myself?
A: It is best to have someone else take your measurements, if possible.  If you are buying a wedding dress we recommend you have your measurements taken by a professional seamtress or alteration specialist prior to ordering.  Even dresses based on your exact measurements will most likely require some alterations and adjustments to give you a perfect fit.  The measurments you will be taking are your body size.  The measurements on the designer's size chart are the garment size.  Always choose a garment size larger than your body size so you have room to move.  If you are between sizes always go with the larger size.  Remember it is much easier to have your dress altered to be smaller than it is to make it larger. Use the following steps to take your measurements: 

Bust: wrap the measuring tape around the fullest part of the bust while wearing a bra of similar support as you plan to wear with the item you are ordering.
Waist:  Measure around the natural waistline which is the narrowest part. 
Hips:  Measure around the fullest part of the hip.
                    
 
Q:  What types of payment do you take?
A:  We accept Paypal, most major credit cards and debit cards.  Your payments are secured by Authorize.net.  You will notice the little lock on the corner of your screen indicating you're on a secure site when you enter your payment information.     
If you would like to place an order directly, or have any other customer service questions or concerns,  you may call toll free: 888-316-8597. Please leave a message if we don't answer and we will return your call soon.

Q: Is your web site secure?
A: Yes, you will see the lock on the corner of your screen when supplying payment information.  We also have a "Thawt" certificate.  You will get a prompt saying the name does not match the certificate.  This is because our certificate is held by ProStores our web host. 

Q: Why do you require me to register when placing an order?
A:  Purchasing formal wear online often requires communication between us and our customers several times during the process.  We need to be able to contact you in case there is a problem with size or color and for many other reasons.  We want to make sure everything turns out perfectly and you are happy. We will only use your contact information if we need to communicate with you regarding your order.  We prefer to do our communications by e-mail so we don't bother you on the phone.  Please provide us with a valid e-mail address and look for communications from us during the ordering process.  Here are some things to expect:  Email confirming order. Email confirming receipt of payment. Email confirming shipment of order.  If we are unable to contact you and there is a problem with your order we will have to cancel the order.  

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